Optimization and application of a priority healthcare information system for elderly outpatients
10.3969/j.issn.1671-8348.2025.11.036
- VernacularTitle:门诊老年患者优先就诊信息系统的改造与应用
- Author:
Simu TONG
1
;
Weizhu KONG
;
Xinfeng WENG
;
Pengcheng LIU
Author Information
1. 无锡市中医医院:信息处,江苏 无锡 214071
- Keywords:
elderly patients;
outpatient;
information systems;
satisfaction;
service
- From:
Chongqing Medicine
2025;54(11):2686-2688,2714
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze the optimization and clinical effectiveness of an intelligent triage-based priority healthcare information system for elderly outpatients.Methods A quasi-experimental design was a-dopted to develop priority queuing rules and implement a corresponding information system redesign for elder-ly patients aged≥80 years.Data from elderly outpatients before the implementation(January 1 to February 1,2024,n=4 017)were used as the control group,and data after the implementation(January 1 to February 1,2025,n=4 247)were used as the observation group.Waiting time was evaluated via check-in-to-call time intervals,supplemented by satisfaction surveys among nursing staff using a 5-point Likert scale.Re-sults Following the implementation of the priority outpatient system for elderly patients aged≥80 years,the observation group demonstrated a significant reduction in waiting time compared to the control group[163(50,467)s vs.746(140,2 362)s,P<0.001].Satisfaction surveys among outpatient nursing staff revealed an overall score of 4.91±0.29,with 91.9%of participants awarding the highest score of 5 points for functional satisfaction.Conclusion The priority outpatient system based on information system redesign significantly re-duces waiting times for patients aged≥80 years and improves satisfaction among nursing staff.
