The study results on the job satisfaction among employees of primary and referral level hospitals
- VernacularTitle:Анхан болон лавлагаа шатлалын эмнэлгийн ажилтнуудын сэтгэл ханамжийг судалсан үр дүн
- Author:
Buyandelger B
1
;
Erdenebileg N
2
;
Yerkebulan M
1
;
Sarnai Ts
3
;
Davaalkham D
1
;
Khurelbaatar N
4
Author Information
1. Department of Health Policy, School of Public Health, MNUMS
2. National Center for Maternal and Child Health, Mongolia
3. Graduate school, MNUMS
4. School of Biomedicine, MNUMS
- Publication Type:Journal Article
- Keywords:
Job satisfaction;
Healthcare workers;
Primary healthcare;
Referral hospitals
- From:
Mongolian Journal of Health Sciences
2025;89(5):11-17
- CountryMongolia
- Language:Mongolian
-
Abstract:
Background:Employee satisfaction in the healthcare sector has a direct impact not only on the quality of medical
services, but also on workforce stability and overall organizational performance. High levels of job satisfaction are
associated with improved work performance, whereas low satisfaction often leads to negative outcomes such as stress and
burnout. Although studies on job satisfaction have been conducted in Mongolia, research specifically targeting healthcare
workers—and identifying the key factors influencing their satisfaction—remains relatively limited. This gap provides the
rationale for the present study
Aim:The objective of this study is to examine job satisfaction among healthcare workers at primary and referral hospitals
and to identify key factors influencing it.
Materials and Methods:The study was conducted between 2022 and 2024 among 1,883 physicians, nurses, and
other healthcare professionals aged 18–65 years from 11 provinces and Ulaanbaatar city, using a quantitative research
approach with a cross-sectional design. Job satisfaction was assessed with a questionnaire comprising six subdomains
(supportive leadership, opportunities for human resource development, professional ethics, organizational culture, quality
of healthcare services, and workplace safety), rated on a three-point Likert scale. Data analysis was performed using IBM
SPSS Statistics version 26.0.
Results:The overall level of job satisfaction among participants was 77.6%. Among the subdomains, workplace safety
and supportive environment scored the lowest at 71.7%, whereas the quality and safety of healthcare services scored the
highest at 83.4%. The findings indicated that holding a managerial position in hospitals in Ulaanbaatar and working as
a physician in primary-level hospitals were positively associated with job satisfaction (p < 0.05). Age demonstrated a
statistically significant association with job satisfaction, while years of work experience showed a negative correlation,
with satisfaction decreasing as tenure increased (r = −0.09, p < 0.001). The findings indicate that improving healthcare
workers’ job satisfaction requires strengthening and supporting several organizational dimensions, including supportive
leadership, opportunities for human resource development, organizational culture, workplace safety, and a supportive
work environment
Conclusion:Workplace safety and support, opportunities for human resource development, and organizational culture
were found to be critical determinants of employee job satisfaction. The findings suggest that job satisfaction can be
enhanced by optimizing organizational support, ensuring opportunities for professional growth, and strengthening
workplace safety
- Full text:2025120912215565367Анхан болон лавлагаа шатлалын эмнэлгийн ажилтнуудын сэтгэл ханамжийг судалсан үр.pdf
