Research on the structural elements and combination path of internet hospital service demands:A fuzzy-set qualitative comparative analysis based on Anderson's model
10.3969/j.issn.1674-2982.2024.07.006
- VernacularTitle:互联网医院用户服务需求的条件组合路径研究
- Author:
Pei-Yan HUA
1
;
Shu-Han YANG
;
Jun CUI
;
Qing YU
Author Information
1. 中国人民大学公共管理学院 北京 100872
- Keywords:
Internet hospital;
Service demands;
User experience;
fsQCA method
- From:
Chinese Journal of Health Policy
2024;17(7):43-50
- CountryChina
- Language:Chinese
-
Abstract:
Objective:This study investigates the conditional combination paths of different types of patient demands in Internet hospitals,aiming to optimize service utilization.Methods:The Andersen's model research framework and fuzzy set qualitative comparative analysis(fsQCA)are used to construct a causal chain including predisposing characteristics,enabling resources and demand factors.Results:The study proposes six condition combination paths for the three service stages of pre-diagnosis,consultation and follow-up from the user's perspective.Factors such as economy,professionalism and guidance were examined comprehensively to analyze the demands of different age and disease groups.The study found that there are significant differences across the factors in the user demands of Internet hospitals at different service stages and under different condition combination paths.Conclusions and Suggestions:Internet hospitals should provide differentiated services to meet diversified user demands according to representative user groups in different paths,such as"lower age groups+pre-diagnosis","lower age groups+consultation experience"and"higher age groups+follow-up".At the same time,it is recommended to establish Internet diagnosis and treatment services covering the whole service chain,and improve the related regulatory and policy framework to enhance the utilization of Internet hospital services.
