Comparison of patient trust patterns between tertiary hospitals and primary healthcare institutions:A mixed research based on interviews and survey experiment
10.3969/j.issn.1674-2982.2024.04.006
- VernacularTitle:三甲医院与基层医疗卫生机构的患者信任模式比较:基于访谈与调查实验法的混合研究
- Author:
Xi-Yang TONG
1
;
Hong-Yu LI
;
Jun SU
;
Jin-Xin ZHANG
;
Shi-Chao ZHAO
;
Xiao-Jie SUN
Author Information
1. 山东大学齐鲁医学院公共卫生学院/卫生管理与政策研究中心 山东济南 250012;国家卫生健康委员会卫生经济与政策研究重点实验室(山东大学) 山东济南 250012
- Keywords:
Interpersonal trust;
System trust;
Survey experiment;
Mixed-methods research
- From:
Chinese Journal of Health Policy
2024;17(4):38-44
- CountryChina
- Language:Chinese
-
Abstract:
Objective:This study utilizes a hybrid research design,integrating interviews with experimental surveys,to investigate the variances in patient trust models between tertiary hospitals and primary healthcare institutions.Methods:Thirty-eight residents participated in semi-structured interviews,which were then analyzed using content analysis.The experimental survey segment divided participants into two groups:"Tertiary Hospitals"and"Primary Healthcare Institutions,"resulting in 648 valid questionnaires.These questionnaires were subjected to variance analysis to assess differences.Results:Patients exhibit greater systemic trust in tertiary hospitals than in primary healthcare facilities,while interpersonal trust is stronger in primary healthcare settings.Suggestions:Therefore,strategies should be developed to bolster systemic trust at the primary level and emphasize the advantages of interpersonal trust.Moreover,specific measures are required to reshape patients'interpersonal trust in tertiary hospitals.
