Construction and Empirical Study of Hospital Mobile Portal Evaluation Model Based on Cloud Model
- VernacularTitle:基于云模型的医院移动门户评价模型构建及实证研究
- Author:
Yunkai ZHAI
1
;
Yangyang DANG
;
Pan GAO
Author Information
1. 郑州大学管理学院 河南 郑州 450001;国家远程医疗中心·互联网医疗系统与应用国家工程实验室 河南 郑州 450052;河南省智能健康信息系统国际联合实验室 河南 郑州 450001
- Keywords:
hospital mobile portal;
evaluation index system;
cloud model;
empirical research
- From:
Chinese Hospital Management
2024;44(1):72-77,82
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the construction of comprehensive evaluation model of hospital mobile portal from the perspective of user maintenance.Methods The index system was constructed based on CRM-BSC(customer relationship management-the balanced score card)theory.A comprehensive evaluation model of hospital mobile portal was constructed by introducing cloud model.Finally,three hospital official Apps were selected for empirical research to verify the validity of the model.Results Although the construction status of the hospital's official App is good,it varies greatly in different evaluation dimensions.In the"user value"and"user perceived value"dimension performs well,but in the"user knowledge"and"user interaction"dimension performs poorly,need to be further optimized and improved.Conclusion The comprehensive evaluation model can provide comprehensive evaluation standards and tools for mobile portals,and the research results can provide decision support for medical institutions to improve the services of mobile portals.
