Application of four-dimension innovative service concept in hospital logistics management
10.3969/j.issn.1671-332X.2024.03.024
- VernacularTitle:四维度创新服务理念在医院后勤管理中的应用
- Author:
Haiping HE
1
;
Xiongjian XU
;
Zhishun LIANG
Author Information
1. 广州市番禺区妇幼保健院//何贤纪念医院 广东广州 511400;广州市番禺区沙湾人民医院 广东广州 511483
- Keywords:
Four-dimensional innovative service concept;
Hospital logistics management;
Logistics work satisfaction;
Logistics repair rate;
Logistics complaint rate
- From:
Modern Hospital
2024;24(3):416-419
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the effect observation of four-dimension innovative service concept applied to hospital logistics management.Methods Retrospective analysis of the survey results of 500 hospitalized patients,42 hospital staff,187 public facilities/medical instruments and equipment before and after the application of the four-dimension innovative service con-cept(March-June 2022)and after the application(March-June 2023).The satisfaction of patients and employees on logistics work and the difference of repair rate and complaint rate before and after application were compared.Results After the applica-tion,the satisfaction of patients and staff on logistics work were significantly higher than before the application(P＜0.05),and the repair rate of logistics after the application(10.70％)was significantly lower than before the application(18.18％)(P＜0.05),and the complaint rate of logistics(5.00％)was also significantly lower than before the application(8.20％)(P＜0.05).Conclusion The application of four-dimensional innovative service concept in hospital logistics management can effec-tively enhance the satisfaction of patients and staff on logistics work,and reduce the logistics repair rate and complaint rate,and it can be popularized in various hospitals.
