As a kind of service trade,medicine needs humane service.The best way to construct harmonious relationship between hospitals and patients is humane service.Humane service should consider that the service's target is patients,the weakness of human nature,the difference of humanity and the mentality of self-defend.Five key elements should be possessed in humane service: reliability,assurance,tangibility,empathy and responsiveness.

0.05) among wu-bao elders in each factor of SCL-90 on sex, marriage and education. 3. The score of SCL-90 of those wu-bao lived in mountain area and small hill area were higher than that lived in plain (143.8?44.5 and 144.5?48.3 vs. 128.6?32.6). 4. There were three important risk factors which led to the mind abnormal of rural wu-bao elders including the body health status, whether labor sometimes or not, and the satisfaction degree about service. Conclusions:1.The mental health status of rural wu-bao elders was the same as that of common elders.2. The mental health status of wu-bao elders in plain area was better than that of ones in hills area and in mountains area.3.There were three major factors which effected the mental health of wu-bao elders including the body health status、whether labor sometimes or not, and the satisfaction degree about service .

In this paper, a systematical and retrospective review was made on how the drug purchasing system of Chinese healthcare institutions has evolved from decentralized purchasing to centralized purchasing based on four stages as budding stage, initial stage, adjustment stage and deepening stage. In each stage, the working characteris-tics, achievements and problems have been analyzed. Targeting at the problems and challenges confronted with cur-rent drug purchasing, recommendations was made to reform and improve public hospitals’ centralized purchasing sys-tem, such as persisting centralized purchasing online at provincial level, sticking to “four favorable” principles, breaking through the mechanism of compensating medical cost with drug-selling profits, promoting coordinated inter-action reforms in healthcare insurances, distribution and pricing, strengthening comprehensive services and supervi-sion, etc.

Objective To evaluate the medical efficiency of sample hospitals in Sanming city before and after Sanming health care reform.Methods One tertiary hospital,two general county hospitals and two TCM county hospitals in Sanming were sampled for the study.Two dimensions(the intensity index of medical work and work efficiency index)were selected.In addition,six indexes were identified,namely the number of discharged patients,number of outpatients and emergency diagnostics,doctor′s daily workload per capita for inpatients,bed turnover times,bed utilization rate and average days of stay.Descriptive trend analysis and comprehensive index method were applied in turn to evaluate the longitudinal changes in medical efficiency at the sample hospitals before and after the medical reform.Results The five sample hospitals in Sanming were found with less days of stay in average,and three were found with year-by-year rise of medical efficiency index,with one of them rising from 1.57 to 2.42.Conclusions Sanming′s health care reform has effectively improved internal operational efficiency at the sample hospitals,and has well addressed the relationship of medical service efficiency and scale expansion.On the other hand,the relationship between work intensity and medical efficiency needs to be further balanced,resource allocation to be further optimized,and more priority to be put in the development of TCM hospitals.

Objective:The aim of the present study was to conduct an international comparison of the high-val-ue drugs payment systems of some selected countries, and introduce them to the Chinese context. Australia, America and Germany's high-value drugs payment systems were selected to serve as references for China. Methods: The main content and characteristics of three countries' payment systems were analyzed in four aspects:expenditure copayment mode, paid-scope selection, drug price negotiation, and drug rational use management which were then compared with the Chinese status. Results:Through the difference in healthcare system tradition, the above countries have vari-ous copayment mode, but they all select paid-drug by cost-effectiveness analysis with corresponding control measures. Conclusions:China should: establish a co-payment mode for the high-value drugs on the basis of a critical illness medical insurance found;build a national pharmaco-economic evaluation index system and improve the national nego-tiation superiority, while emphasizing on risk-sharing mechanism; and make series specifications to guarantee the drug to be rationally used.

Objective To understand the features of health human resources(HHR) in our country and the current situation of studies of them so as to provide basis for planning and predicting HHR and standardizing their distribution. Methods Computer retrieval was combined with manual retrieval in surveying domestic data banks of relevant medical literature and academic periodicals. Results There has been rapid growth in the number of HHR, with uneven distribution, unbalanced specialty setups, academic degrees on the low side, and irrational proportions of professional and technical posts. In addition, studies of HHR have been mostly descriptive, adopting relatively single perspectives and ignoring research on the mobility and quality of HHR. Conclusion It is imperative to intensify microscopic studies of HHR, tap the potentiality of HHR, doing a good job of HHR distribution and planning, and conduct studies on the interaction between HHR and medical education so as to explore ways and models of replenishing HHR and training innovation-oriented academic leaders.

This paper summarizes the kinds of long term care facilities, service delivery organization, service model, service role and experience of long-term service system in the United States. It provides referral implications for China to explore and establish its own long-term care service system. . There is a variety of long-term care services such as short and long-term stay, adult day care, and home care services, with a gradual change from institutional services to home and community ones. Long-term care services are provided by paid both formal and mostly unpaid informal caregivers. Informal family caregivers are most frequently daughters (29. 3%), followed by spouses with (21. 2%). With the increased availability of the family and community-based services, the family caregivers are more likely to share long term care services with the paid formal ones. The United States has a well-structured long-term care service system whose access mechanism is rigorous and systematic, emphasizing the evaluation of service quality and effectiveness. Moreover, the U. S. long term care service system pays more attention on elders' wishes, respecting their preferences and rights of choice on the services. Based on the experience of the United States, China should primarily focuses on establishing a family and community-based long term care service system with a variety of service delivery facilities, give a full play to the community health facilities, social partners, and families. The Chi-nese government should not only give a focus to the service institutions and content diversification, but should as well establish a sound and detailed assessment and evaluation standard system to access the services and assure the effec-tiveness of service quality with a humanized concern.

The pharmaceutical circulation policy reform is the key link of the three medical linkage reform with a view of deepening medical reform.The policy formulation and implementation will inevitably lead to interest redistribution.Therefore, it is an effective means to comprehensively understand the unexpected results of the reform and the scientific decision-making of the policy direction, while ensuring the smooth progress of the reform.Based on the research literature presented on pharmaceutical circulation reform and policies since the new medical reform, this paper revealed the prevailing problems and limitations of the existing researches, demonstrated that policy evaluation based on the scientific theory framework is a powerful tool to judge whether the reform goals are achieved.With the introduction of the stakeholder theory and the game theory in pharmaceutical circulation policy evaluation, the complex influence factors can be quantified under scientific theoretical framework, so that the causal mechanism of the policy effect can be learnt, which can help to have a clearer interpretation of the pharmaceutical circulation reform policy, and to provide a scientific and reasonable reference for future policy direction.

With the rapid development and increased integration of Chinese economy with global economy, China assumes more responsibilities and obligations for global health, resulting in great poten-tial needs for professionals in global health. From the angle of global health talent need , this article deeply illuminated that the global health talent training was helpful to take advantage of international resources to solve the problem of health, serve China's peaceful development strategy, comply with development trend of public health, and remedy limitations of traditional medicine undergraduate. Training undergraduates in global health who are China-specific and global competent is the only way to meet the talent demand of China's future. Multi-level global health education will become an important part of medical education in future in China.

Objective:To study the quality of life of elders enjoying five guarantees in rural welfare institute.Methods:By a multi-stage cluster sampling stratification method,549 rural elders enjoying five guarantees(A group)and 131 rural common elders(B group),aged 60 years and older,were randomly selected from 6 counties and cities in Hubei province.The Short-Form 36 Health Survey Scale(SF-36)was employed in the investigation by face-to-face interviews.Results:Group A had higher score than Group B in terms of role limitations due to physical health(RP),general health perceptions(GH),vitality(VT),role limitations due to emotional problems(RE),and mental health(MH )[e.g.,GH:(55.7±23.8)vs.(52.3±24.4),P<0.05].People in mountain areas had lower score than those in both plain and hill areas in terms of all factors of SF-36 scale[e.g.,PF(77.7±22.0),(72.4±25.5)vs.(65.5±26.7),P<0.05].Conclusion:The elders in rural welfare institute have a good quality of life,which is influenced by different geographical situation significantly.