1.Monitoring Mental Healthcare Services Using Business Analytics
Samy HOUSBANE ; Adil KHOUBILA ; Khaoula AJBAL ; Zineb SERHIER ; Mohamed AGOUB ; Omar BATTAS ; Mohamed Bennani OTHMANI
Healthcare Informatics Research 2020;26(2):146-152
Monitoring healthcare activities is the first step for health stakeholders and health professionals to improve the quality and performance of healthcare services. However, monitoring remains a challenge for healthcare facilities, especially in developing countries. Fortunately, advances in business analytics address this need. This paper aims to describe the experience of a low-income healthcare facility in a developing country in using business analytics descriptive techniques and to discuss business analytics implementation challenges and opportunities in such an environment. Business analytics descriptive techniques were applied on 3 years’ electronic medical records of outpatient consultation of the University Psychiatric Centre (CPU) of Casablanca. Statistical analysis was conducted to compare results over years. Over the 3 monitored years, the monthly number of computerized physician order entries increased significantly ( Business analytics allowed CPU to monitor mental healthcare outpatient activity and to adopt its business processes according to outcomes. However, challenges mainly in the organizational dimension of the decision-making process and the definition of strategic key metrics, data structuration, and the quality of data entry had to be considered for the optimal use of business analytics.
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