Objective By comparing the medical complaints and disputes between the two tertiary general hospitals in Beijing and Lhasa, this paper proposed on how to build a harmonious doctor-patient relationship.Methods A study of annual reports of these two hospitals analyzed descriptively patient complaint rate, rate of medical disputes registered for court jurisdiction, makeup of medical disputes, and their solutions.Results In 2016, the patient complaint rate, and rate of medical disputes registered for court jurisdiction were 3.5/10 000 and 12.4/10 000 respectively, much higher than 0.8/10 000 and 1.1/10 000 of the Lhasa counterpart hospital.A significant gap was also found in the makeup of medical disputes, their solutions, and role of hospital leadership between the two hospitals.Conclusions Beijing is recommended to appoint hospital leader on duty, to assist in handling medical complaints and disputes, and ease doctor-patient contradictions.Lhasa is recommended to improve the medical dispute handling mechanism, improve medical service competency and management.

Objective Through the comparative study,we discovered the keys to medical service quality control,and identified science evidences of strengthening hospital's quality of care and enhancing its quality control in general.Methods The paper applied the KPIs for general hospitals' medical service quality in evaluating five general hospitals in 2009.Results The research found problems in each hospital respectively in their efficiency,business performance and quality.Conclusion The hospitals must pinpoint their own setbacks in quality control before their quality of care is enhance.

Objective By systematically analyzing the past literature on medical quality evaluation and the principles of selecting indicators and establishing the evaluate system in comprehensive hospitals in China,we offered valuable references for the establishment of the indicator system for evaluating medical quality.Methods According to the requirements of systematic analysis,we searched all the literatures published in the past decades within CNKI and analyzed them in accord with the inclusive criteria.Results It established 13 items medical quality key evaluation indications including the bed utilization ratio,the average hospitalization days of patients,the yearly average rate of in-patient cares per doctor,the turnover of beds,the degree of nursing effect,the success rate in rescuing critically ill patients,the incidence of nosocomial infections,the curing and improvement rate,the accordant diagnostic rate,the eligibility of basic nursing,the satisfactory ratio of patients,the income per capita,the ratio of drug income in the total revenues,the average medical expense per inpatient.Conclusion China's general hospitals already have in place their principles of KPI selection and their indicator systerm.The methodology to screen quality indicators has also taken shape.This study earmarked 13 key performance indicators for quality of care in its analysis,yet roadblocks still remain in building China' s KPIs for quality of care.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.

Objective To establish a predictive model for digestive and respiratory infectious disease patients'selection of first-entry healthcare institutions and analyze the influencing factors,providing a reference for regional healthcare institution development.Methods The cluster sampling was used to select 1524 target patients.The data was randomly split 8∶2 into training and testing sets.The binary logistic regression method was employed to establish a predictive model for the selection of infectious disease patients'first choosing institution and analyze the influencing factors.The model's predictive performance was evaluated using the AUC of the testing set.Results It analyzed 1 524 infectious disease cases;417 chose community clinics first.Influences on their initial choice included education,insurance type,occupation,relative distance,and having a family doctor.The AUC of the test set was 0.851.Conclusion The predictive model of the selection of infectious disease patients'first choosing institution established in this study can be used to predict patient flow and help allocate medical resources reasonably.Increasing the rate of primary care for patients with infectious diseases in the region.