Objective To get influence of being present of patient family members at emergency to medical personnel and determine how to Manage it effectively for medical personnel. Methods A total of 126 persons were investigated by special questionnaire, which contained 66 patient family members and 60 medical personnel (22 doctors and 38 nurses). Results Most of patient family members thought that they should be present at emergency. But medical personnel had many concerns over family member's presence. Conclusions Medical personnel should endeavour to satisfy patient family members and allow them being present at emergercy, and take feasible measures and provide effective supports.