1.Demands and countermeasures for outpatients and emergency patients during the outbreak of coronavirus disease 2019 in large general hospital.
Honghua YANG ; Xiaoxia CAO ; Shichang SUN ; Yeqiong HAN ; Fangyi ZHOU ; Neng LIU
Journal of Central South University(Medical Sciences) 2020;45(5):507-512
OBJECTIVES:
To discuss the demands and countermeasures for outpatients and emergency patients during the outbreak of coronavirus disease 2019 (COVID-19) in large general hospital.
METHODS:
By analyzing patients' demands, outpatient service system and emergency system complemented each other with the help of "internet medical" to provide online medical treatment, self-diagnosed pneumonia program, online pharmacies, outpatient appointment and online pre-examination services, open green channels for special patients, and to provide referral services for critical patients. The COVID-19 suspected patients and other common fever patients were separated from other patients.
RESULTS:
From January 28 to March 1, we have received 26 000 patients online, 1 856 special patients, 2 929 suspected patients and common fever patients including 31 confirmed patients, 0 case of misdiagnosis and cross-infection.
CONCLUSIONS
Targeting patient's demands and taking appropriate measures are effective on meeting the needs of outpatients' and emergency patients' medical services.
Betacoronavirus
;
Coronavirus Infections
;
epidemiology
;
prevention & control
;
Cross Infection
;
prevention & control
;
Emergency Medical Services
;
organization & administration
;
Health Services Needs and Demand
;
Hospitals, General
;
organization & administration
;
Humans
;
Outpatients
;
Pandemics
;
prevention & control
;
Pneumonia, Viral
;
epidemiology
;
prevention & control