1.Development Transformational Leadership Model to Improve Nurses’ Soft Skills
Tri Hartiti ; Sandeep Poddar ; Amiya Bhaumik
Malaysian Journal of Medicine and Health Sciences 2020;16(Supp 10, November):113-118
Introduction: In the present scenario there are many qualified nursing human resources with flawless emotional
personality but with errors in job accomplishment, lack of accuracy and delays in working completion, low working
motivation, as well as careless and insincere working. The qualified nursing human resources must consist of nurses
with a passion for work and with creativity. They must be proactive, with great deal of warmth and smiles. Based on
the required nursing competences, it is found that the on-duty nurses should acquire several vital proficiencies such as
leadership qualities, proper working procedures, interpersonal/soft skills, and environmental control. Soft skills may
be developed and improved through various ways like trainings, modification of the environment, and with appropriate nursing education. Methods: The research population consists of 18 master's degree nursing students of a hospital
divided into a control and experimental group (total sampling), and 47 on-duty nurses who are collected through a
random sampling technique. Results: The results of the present study show that the implementation of transformational leadership model is effective to improve nurses' soft skills in terms of self-assurance, communication, compliance,
teamwork, precision, discipline and problem solving. There were also noteworthy changes after the model implementations based on 1st month and 2nd month and then on those at 1st month and 3rd month. Conclusion: The Soft
Skills-Based Transformational leadership model is highly applicable in nursing care units of all hospitals to meet the
challenges of the world in improving human resources by means of improvement of performance. With respect to soft
skills and intrapersonal skills as well as the frequently neglected nurses' daily activities and portfolio worksheets are
highly effective in dealing with the model applications.