1.Practice research on health popularization in public hospitals based on the"four modernizations"path
Miao WANG ; Siye LIN ; Ruiwen LIANG ; Yingchun LIN
Modern Hospital 2024;24(6):949-951
Objective To explore the practical effect of health science popularization in public hospitals based on the"four modernizations"path.Methods Based on the science popularization practice of the theme sharing system such as"Huafu Science Popularization",and relying on the application of technologies such as big data,Internet+,and multimedia,the science popularization practice model of the"Four modernizations"path of"system institutionalization","theme classification","form diversification"and"content output precision"is created.Results The health popularization practice research of sample hospi-tals proves that many excellent science popularization works have emerged under the path of"four modernizations";Won a num-ber of provincial science popularization honors;The number of people participating in popular science competitions increased by more than 25%;1/3 and above of the offline science lecture hall are senior professional title experts of Huashan Hospital;Set up more specialized clinics;The satisfaction of characteristic outpatient patients is more than 95%.Conclusion The science popu-larization practice method based on the"Four modernizations"path has a remarkable effect on highlighting the"public welfare"function of public hospitals and improving the specialty reputation.
2.Outpatient lean management based on the SMART principle in a large public hospital
Miao WANG ; Zongyong ZHANG ; Siye LIN ; Yingchun LIN
Modern Hospital 2024;24(8):1194-1197
Objective To explore the effects of lean management practices in outpatient services based on the SMART principle in a large public hospital.Methods The outpatient quality management system was established under the SMART principle,integrating process quality management tools such as RFM model and KPI.This framework was applied to refine the outpatient treatment process,develop a quantitative evaluation program for outpatient services,and enhance patient care through-out the consultation lifecycle,from pre-consultation to post-consultation.Results The lean management practice has demonstra-ted significant outcomes in the sample hospital.There was a 32%increase in outpatient volume at the national regional medical center,rising from 286 400 to 377 200 visits in 2023.The appointment rate for specialized outpatient services increased by over 50%.The average patient waiting time was reduced from 22 minutes to 15 minutes.The medical technical examination achieved a workflow allowing for same-day registration,examination,and reporting.The laboratory's blood collection window shortened the turnaround time for routine blood reports from 60 minutes to 30 minutes.Patients now can collect outpatient medicine and re-ceive medication guidance within 8 minutes after payment.The average number of patients seen per specialist shift increased from 13 to 16.The outpatient appointment rate increased from 86%to 90%,and patient satisfaction rose from 90%to over 96%.The hospital has been consistently honored for its outpatient management in the healthcare sector.Conclusion The implementation of lean outpatient management based on the SMART principle has enhanced outpatient diagnosis and treatment efficiency,medical service quality,and patient satisfaction.It has also encouraged the hospital to maximize its potential and efficiency,contributing to the high-quality development of the hospital.