Objective To investigate employed personnel to participate in voluntary services in emergency department, and the cognition and demands of the emergency patients about volunteering, then provide some references.Methods A total of 312 hospital employed personnel in emergency department who took part in volunteer job were investigated, as well as 304 patients who received voluntary services and were pleasure to accept the investigation, by self-designed the questionnaire of Volunteer Service Activities of Hospital Employed Personnel in Emergency and Demand on Voluntary Services in Emergency Patients.Results In hospital employed personnel of voluntary service in emergency department, 82.5% of them guidance patients to acquire medical card and use self-service machine, 92.7% for direction guidance, indication, guidance, leading, 88.6% for consultation, and 65.5% for smoke control and maintaining visiting order. 98.1% volunteer believed their professionals could help patients in voluntary services; the patients acquired the definitely their needs; 100% set high value on voluntary service from hospital employed personnel and expected professional voluntary service from volunteer.Conclusions According to the needs of emergency patients, except for the regular services, the hospital should increase more technical items, make full use of the advantages of the volunteers and help to solve problems of emergency patients.