BACKGROUND<p style="text-align: justify;" data-mce-style="text-align: justify;">Patient experience is the interaction with the healthcare system and is one of the three pillars of quality in healthcare. Its assessment provides an opportunity to assure quality of care, meet patients’ expectations, direct strategic decision making, and document benchmarks for healthcare organizations.p><p>The onset of the pandemic pushed the employees’ clinic to institute new processes and focus on COVID-19 screening and monitoring of affected employees. The clinic used patient feedback to improve its services.p><p>A survey tool was developed and released by the clinic in June 2020 to elicit feedback and improve its services. Most items were yes/no questions and patients were asked to rate based on a Likert scale of 0-5 for the other items. They were also given space for their additional comments/feedback.p>OBJECTIVE<p style="text-align: justify;" data-mce-style="text-align: justify;">The study described the experience of patients utilizing the COVID-19 services of the employees’ clinic of a tertiary hospital.p>METHODS<p style="text-align: justify;" data-mce-style="text-align: justify;">This was a cross-sectional study that involved a retrospective review of all data retrieved from the feedback forms from those who availed the COVID-19 services of the employees’ clinic, namely consultation, swabbing, and/ or telemonitoring, from June 2020 to December 2021.p>RESULTS<p style="text-align: justify;" data-mce-style="text-align: justify;">A total of 4,136 feedback forms were retrieved from the employees’ clinic. There were 1,598 forms from consultation, 1,268 forms from swabbing and 1,270 forms from telemonitoring. A total of 456 comments were positive and 275 were negative. Most forms listed receiving an introduction from their physician/nurse (92.74%) and received instructions for swabbing (90.43%) during consultation. For swabbing, most received information regarding their schedule (95.43%). Almost all forms listed receiving SMS or calls (98.74%) and information regarding returnto- work or admission (96.14%) from the telemonitoring service. Only about half were able to discuss fears and anxieties (48.76%) during consultation and about twothirds (68.93%) received information regarding their RT-PCR results. Feedback stated that the clinic staff were respectful and courteous, and the service hours were convenient. However, concerns with data privacy were apparent.p>CONCLUSION<p>Overall patient experience was generally positive despite the rapidly changing processes of the clinic.p>
Covid-19

BACKGROUND<p style="text-align: justify;" data-mce-style="text-align: justify;">TikTok is gaining popularity among Filipinos as a source of health-related information. However, there is a concern on the information being disseminated through the platform because misinformation can negatively impact viewers. Hence, the importance of studying health-related videos which can potentially influence belief, behavior, and public health.p>OBJECTIVE<p style="text-align: justify;" data-mce-style="text-align: justify;">This study aimed to describe common themes of health-related videos in TikTok published by Filipino content creators.p>METHODS<p style="text-align: justify;" data-mce-style="text-align: justify;">A cross-sectional design using qualitative analysis was utilized. One hundred of the most popular videos under #HealthTokPh were collected. Interesting segments were identified and coded. Codes were analyzed through qualitative thematic analysis to create the initial set of themes. Themes were reviewed and refined until the final set of themes was determined. Final themes were analyzed to create a coherent narrative.p>RESULTS<p style="text-align: justify;" data-mce-style="text-align: justify;">There were three main themes among TikTok videos: reproductive and sexual health, infectious diseases, and dermatology. Misinformation was encountered in twelve videos; nine featured healthcare professionals addressing it while three were created by laypeople and had misleading content. Themes were discussed by healthcare professionals to answer questions from TikTok users. Videos showed content creators speaking throughout the video with visual aids such as on-screen texts, diagrams, and product samples. Use of humor and trending background music were more frequent among videos on reproductive and sexual health. Videos on COVID-19 had the most cited information source namely the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and published journals.p>CONCLUSION<p style="text-align: justify;" data-mce-style="text-align: justify;">Health-related TikTok videos uploaded by Filipino content creators were on reproductive health, sex education, OTC medications, COVID-19, and acne. Common themes were discussed in a simplified but factual manner and misinformation was addressed by citing credible sources. Humor, trending music, and visual aids contributed to popularity.p>
Human ; Social Media