Based on her hospitals practice in making medical records accessible to the public and on an analysis of both the positive and negative effects of the practice, the author puts forward some countermeasures. Those include: ①amplifying medical rules and regulations and formulating bylaws concerning the accessibility of medical records to the public; ②strengthening management and improving technical and service quality; ③bettering the communication between doctors and patients; ④strictly enforcing the rules and regulations and establishing a trusting relationship among the hospital, patients and the insurance companies; ⑤perfecting the quality management of medical records and standardizing their writing; ⑥doing a better job of law popularization and enhancing the staffs legal awareness.

Through analysis on compliment on drawbacks in medical services in a third - grade hospital during the year of 2003 - 2004, the author gives a picture of the stracture of the medical services today and tells a trend of such compliement goes from service itself security and guatity of the services. Facing the now challenge and charges on compliment today, the anthor holds the idea that establishing 3 new principles, 3 nes reformations and 3 new services to make sure the parients are satisfied.