Republic Act 9485, best known as the Anti-Red Tape Act (ARTA), was enacted in 2007 to improve government service delivery by promoting integrity and accountability and by properly managing public property and affairs. The ARTA aims to expedite transactions in government offices by simplifying procedures and by reducing red tape.1 In 2008, a program launched by the Civil Service Commision (CSC) as an initiative to implement the ARTA initiated the posting of a citizen’s charter (CC) in every government office that provides particular services to the public.2 A CC is a document that details, in a simplified manner, all relevant information regarding a government service and the steps needed to be undertaken to avail of that service.