In Malaysia, COVID-19 pandemic recorded considerable
number of cases. Many hospitals have been converted into
COVID-19 centres to manage these cases. The Penang General
Hospital was designated as a hybrid hospital to manage both
COVID-19 and non-COVID-19 cases. Consequently, services
across specialties, including urology have been affected. Triage
of referrals was necessary to ensure optimum patient care, thus
we designed a triage system to address this situation. A record
screening system of patients was also implemented to limit
outpatient appointments. We share this early experience in
managing urology patients during this pandemic.