1.The study on patient satisfaction with the general hospital of Selenge province
Bayasgalanmunkh B ; Otgontogoo O ; Erdenetsetseg N ; Adiyakhatan Ts ; Gantuya O ; Soninbayar Ts ; Erdenechimeg Ts
Innovation 2019;13(1):10-17
Background:
In the network of health sector reform, improving the quality and safety of
service, organizational development, and ethics and responsibility of doctors and health
professionals is a priority issue. To bring this, the patient satisfaction is an important matter.
Materials and methods:
This study was carried out using a cross-sectional study design with
quantitative and qualitative method. To collect data and materials of the study, we used
questionnaires from Appendix No.2 of Order 13 of the Minister of Health dated 13 January,
2014.
Results:
84 (61.8%) of inpatients evaluated hospital care as a good, while 117 of 197 outpatients
(59.4%) evaluated hospital care as an average. The general satisfaction of patients is good for
inpatients and average for outpatients.
Discussion
The patient satisfaction was different depending on the department, gender,
age and age group for inpatients, while satisfaction was not dependent on age group for
outpatients.
2.The study on employee satisfaction with the general hospital of Selenge province
Bayasgalanmunkh B ; Otgontogoo O ; Erdenetsetseg N ; Adiyakhatan Ts ; Gantuya O ; Soninbayar Ts ; Erdenechimeg Ts
Innovation 2019;13(1):18-24
Background:
In the network of health sector reform, improving the quality and safety of
service, organizational development, and ethics and responsibility of doctors and health
professionals is a priority issue. Therefore, it is important to study the satisfaction and needs
of healthcare workers, who have essential role in the quality and accessibility of health care
service, as well as in social and economic development.
Materials and methods:
This study was carried out using a cross-sectional study design
with quantitative method. The questionnaires were conducted from 63 people who were
working in the general hospital of Selenge province. To collect data and materials of the
study, we used questionnaires from Appendix No.1 of Order 13 of the Minister of Health dated
13 January, 2014.
Results:
The Satisfaction score of doctors and healthcare workers which was evaluated by
themselves was generally 1.74 ± 0.47 or average, meanwhile 1.62 ± 0.41 or good for each
group.
Conclusion
The employee satisfaction with the General Hospital of Selenge aimag is good.
The satisfaction of doctors and healthcare workers is not dependent on the age group,
gender, position, and seniority.