Current situation and influencing factors of humanistic care satisfaction of Chinese patients
10.3760/cma.j.cn111325-20221103-00935
- VernacularTitle:我国患者对护理人文关怀的满意度现状及影响因素分析
- Author:
Ruxin JIANG
1
;
Shaoshan PAN
;
Yilan LIU
;
Shujie GUO
;
Haixin ZHANG
;
Hongyu SUN
;
Huiling LI
;
Hongmei ZHANG
;
Yinglan LI
;
Chunlan ZHOU
;
Caixia XING
;
Ruiying YU
;
Yaling WANG
;
Lin WANG
;
Fengjian ZHANG
Author Information
1. 河南省人民医院麻醉与围术期医学科，河南省护理医学重点实验室，郑州大学人民医院，郑州 450000
- Keywords:
Nursing administration;
Humanistic care;
Nursing service;
Patient satisfaction;
Influencing factors;
Cross-sectional survey
- From:
Chinese Journal of Hospital Administration
2023;39(3):210-215
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To investigate the current situation and influencing factors of patients′ satisfaction with nursing humanistic care, and to provide reference for improving the quality of such care provided by hospitals.Methods:From July to August 2022, outpatients and inpatients in 30 provinces were selected by multi-stage stratified sampling as the survey objects. A cross-sectional survey was conducted on an online platform, using the general information questionnaire and Chinese version of methodist health care system nurse caring instrument revised by the research group. The latter instrument consists of 12 dimensions. namely care coordination, competence, teaching/learning, emotional support, respect for individuality, physical comfort, availability, helping/trusting relationship, patient/family engagement, physical environment, spiritual environment and outcomes. Descriptive analysis was performed on the data collected by the questionnaires, and independent sample t-test and one-way ANOVA were used to analyze the influencing factors of patient satisfaction. Results:A total of 107 hospitals were selected for questionnaire survey, including 86 tertiary hospitals and 21 secondary hospitals, and 29 108 valid questionnaires were recovered. The patient satisfaction with nursing humanistic care scored (5.40±0.86); the top three dimensions were competence (5.50±0.89), emotional support (5.47±0.88) and helping/trusting relationship (5.46±0.86); the lowest scoring dimensions were teaching/learning (5.38±1.01), spiritual environment (5.36±1.04) and patient/family engagement (5.11±1.28). Differences with gender, age, marital status, child status, educational level, occupation, place of residence, economic region, per capita monthly income of the family, type of medical insurance, medical department visited and surgery or not presented significant differences on the patient satisfaction with nursing humanistic care scores ( P<0.05). Conclusions:The satisfaction of patients with hospital′s nursing humanistic care in China was at the middle to upper level. In the future, health education for patients should be strengthened, and a mode of family-engaged nursing humanistic care should be constructed in line with the Chinese cultural background. In the process of nursing services, the particularity of patient groups should be considered to better meet their needs.
