Construction of "Internet + nursing" quality evaluation index system based on the perspective of service objects
10.3760/cma.j.cn211501-20221230-03938
- VernacularTitle:基于服务对象视角的"互联网+护理服务"质量评价指标体系的构建
- Author:
Yan WANG
1
;
Ye LIU
;
Suyun WANG
;
Qian WANG
;
Hongbing CUI
;
Xiaofeng LI
;
Dezhang HUANG
Author Information
1. 山东大学齐鲁医院（青岛）急诊科，青岛 266035
- Keywords:
Delphi technique;
Service objects;
"Internet + nursing";
Quality evaluation;
Analytic hierarchy process
- From:
Chinese Journal of Practical Nursing
2023;39(20):1526-1534
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To construct a set of quality evaluation index system of "Internet + nursing" with clear evaluation criteria with the service objects as the evaluation subject and Service Quality model as the theoretical framework, and to provide an objective basis for the quality evaluation of "Internet + nursing".Methods:CNKI, Wanfang databases, VIP, PubMed, and Web of Science were searched from establishment to November 2021. The article determined the quality evaluation items of "Internet + nursing" based on the perspective of service objects by means of literature analysis, field research and Delphi expert inquiries. Analytic hierarchy process was used to confirm the weight of each indicator.Results:In this study, 22 experts were consulted for 2 rounds.The effective recovery rate of the two rounds of questionnaires were 100%. The judgment basis coefficient was 0.936, familiarity coefficient was 0.945 and authority coefficient was 0.941; in the first round, the Kendall harmony coefficients assigned to the importance of the first and second level indicators were 0.187 and 0.122, and the Kendall harmony coefficients assigned to the feasibility were 0.183 and 0.125; in the second round, the Kendall harmony coefficients assigned to the importance of the first and second level indicators were 0.241 and 0.190, and the Kendall harmony coefficients assigned to the feasibility were 0.218 and 0.166 (both P<0.01). The final evaluation index system for the "Internet + nursing" based on the perspective of service objects included 7 first-class indicators and 33 second-class indicators. Conclusions:The "Internet + nursing" quality evaluation index system constructed in this study based on the perspective of service objects is scientific, reliable and practical, which can be used as an evaluation tool for the current "Internet + nursing" quality evaluation and strategy optimization.
