The study on patient satisfaction with the general hospital of Selenge province
- VernacularTitle:Сэлэнгэ аймгийн нэгдсэн эмнэлгийн үйлчлүүлэгчдийн сэтгэл ханамжийн судалгаа
- Author:
Bayasgalanmunkh B
1
;
Otgontogoo O
1
;
Erdenetsetseg N
1
;
Adiyakhatan Ts
1
;
Gantuya O
1
;
Soninbayar Ts
2
;
Erdenechimeg Ts
2
Author Information
1. MNUMS, Darkhan-Uul Medical School
2. The General Hospital of Selenge province
- Publication Type:Journal Article
- Keywords:
inpatient;
outpatient;
patient satisfaction
- From:Innovation
2019;13(1):10-17
- CountryMongolia
- Language:Mongolian
-
Abstract:
Background:In the network of health sector reform, improving the quality and safety of
service, organizational development, and ethics and responsibility of doctors and health
professionals is a priority issue. To bring this, the patient satisfaction is an important matter.
Materials and methods:This study was carried out using a cross-sectional study design with
quantitative and qualitative method. To collect data and materials of the study, we used
questionnaires from Appendix No.2 of Order 13 of the Minister of Health dated 13 January,
2014.
Results:84 (61.8%) of inpatients evaluated hospital care as a good, while 117 of 197 outpatients
(59.4%) evaluated hospital care as an average. The general satisfaction of patients is good for
inpatients and average for outpatients.
Discussion:The patient satisfaction was different depending on the department, gender,
age and age group for inpatients, while satisfaction was not dependent on age group for
outpatients.
- Full text:Innovation-2019-13(1);10-17.pdf
