Satisfaction of health care and services for parents and guardians with 0–5 years-old children
- VernacularTitle:0-5 настай хүүхэдтэй эцэг эх, асран хамгаалагчдын эрүүл мэндийн тусламж, үйлчилгээний талаарх сэтгэл ханамжийн түвшинг тогтоох судалгааны дүнгээс
- Author:
Bolor B
1
;
Enkhtuya P
1
;
Tsegmed S
1
;
Oyunchimeg D
1
;
Zolzaya D
1
;
Bolormaa L
1
;
Chinzorig B
1
;
Amartuvshin T
2
;
Suvd B
1
Author Information
1. National Center for Public Health
2. National University of Mongolia
- Publication Type:Journal Article
- Keywords:
Client satisfaction;
guardians;
primary care;
health services;
air pollution;
Ulaanbaatar
- From:Mongolian Medical Sciences
2021;196(2):37-45
- CountryMongolia
- Language:Mongolian
-
Abstract:
Introduction:Within the framework of health sector reform, the development of the organization, the responsibility
of doctors and medical professionals, and the improvement of ethics, quality and safety of care and
services are top priorities. Customer satisfaction is important for the implementation of this operation
based on results and quality. The WHO Recommendation states that health professionals have a key
role to play in providing information and advice to citizens and their families on how to prevent, mitigate
and address air pollution, and how to inform the general public and decision-makers. ADB, the Ministry
of Health, and UNICEF report that information and promotional materials on air pollution prevention
are scarce and do not provide advice to clients. Therefore, it is the reason for conducting a survey to
determine the level of satisfaction of clients receiving child health care.
Materials and methods:The survey data were collected using quantitative and qualitative research methods. In this study, totally
1160 guardians of children aged 0-5 participated from Songinokhairkhan and Bayanzurkh district and
Bayankhongor aimag center. The overall satisfaction of health services is calculated using the three
dimensions namely: satisfaction with health service, operation and environment of Health Organization.
Satisfaction scores were assessed using an even-point scale. These are “Very Dissatisfied-1 point”,
“Dissatisfied-2 point”, “Satisfied-3 point”, “Very satisfied-4 point”. The results were calculated after
entering the survey data into SPSS-23, creating a database, and performing error control. Research
methodology discussed at the meeting of the Academic Council of the National Center for Public Health
on December 25, 2019, and the methodology was approved by the Medical Ethics Committee of the
MOH (Stagnant №2).
Results:84.7 percent of the respondents were parents of children aged 0-5 years. Their average age is 34,
most of them have higher education, and 43.0 percent of them have a household income of 500,000-1
million MNT. Guardians of children aged 0-5 years in Bayanzurkh District were “dissatisfied” with the
Family Health Center’s dressing room, wardrobe, toilet and parking lot. Guardians of children aged
0-5 years in Songinokhairkhan district were “dissatisfied” in the parking lot and toilet of the health
organization. Guardians of children aged 0-5 years in Bayankhongor aimag were satisfied with the
services, operation and environment of the health organization. Studies have shown that 76.5 percent
of the guardians did not receive air pollution risk training. As for difficulties in preventing air pollution,
31.4 percent of the surveyed population answered that they cannot change their living and working
environment to prevent air pollution.
Conclusion:It shows the health care organizations need to improve the hospital environment as well as to provide
training how to protect children from air pollution risk for guardians.
- Full text:2021-196(2)-37-45.pdf
