Study of staff employee’s satisfaction
- VernacularTitle:Нийслэлийн амаржих газруудын ажиллагчдын сэтгэл ханамжийн судалгаа
- Author:
Batbold Ts
1
;
Tumurbaatar L
2
;
Munkh-Erdene L
3
;
Erkhembaatar T
4
Author Information
1. Amgalan Maternal Hospital
2. City Health Department
3. Public Health School, Mongolian National University of Medical Sciences
4. Mongolian National University of Medical Sciences
- Publication Type:Journal Article
- Keywords:
Employee satisfaction;
health care staff;
quality management system
- From:Mongolian Medical Sciences
2020;193(3):22-27
- CountryMongolia
- Language:Mongolian
-
Abstract:
Introduction:Studies in many countries have found that the satisfaction of medical workers is closely linked to the
quality and efficiency of medical services, as well as the satisfaction of patients. Satisfied employees
will bring about satisfied clients. The satisfaction of employees remains a key factor linking the
internal management and external management of an organisation. The World Health Organization
(WHO) Global strategy on human resources on health workforce 2030 sets out the policy agenda to
ensure a workforce that is ft for purpose to attain the targets of the Sustainable Development Goals
(SDGs). Motivation of health care workers can initiate them to exert and maintain an efort towards
organizational goals. Motivation depends up on many factors, and job satisfaction is one of the most
important factors. Healthcare is a service industry where the overall service experience is important
for customer satisfaction and quality of care (even if in different extents according to the professional
at stake) and that the literature has been bringing about the pertinence of such a holistic approach,
this research was conducted within this perspective. Likewise, it is also known that there is close
correlation between the job satisfaction of health care staff and the total quality of health services.
Different groups have reported differences between the job satisfaction of doctors and that of other
health providers. Various satisfaction levels of health care workers, including general practitioners,
nurses and midwives, have been reported previously.
Materials and Methods:This study was performed at the Amgalan Maternity Hospital, Urguu Maternity Hospital and Khuree
Maternity Hospital The study involved 480 employees of above mentioned hospitals. The short
form of the Minnesota Satisfaction Questionnaire, with 20 items, was used to examine satisfaction
with professional life. The self-administered questionnaire was distributed to all people at their
workplaces. Responses of 4 (satisfied) or 5 (very satisfied) were classified as ‘satisfied’, those of 1
(very dissatisfied) or 2 (dissatisfied) as ‘dissatisfied’.
Results:The study recruited total 480 employees consisting of 220 employees working at Urguu Maternity
Hospital, 125 employees of Khuree Maternity Hospital and 135 employees of Amgalan Maternity
Hospital. 46 administration officials, 75 doctors, 208 nurses and obstetricians, 105 caregivers and
service assistants and 46 economic employees involved it. In table, 87.1% of total employees of
maternity hospitals were female and 12.9% were male. While there had significantly difference for
gender, occupation type and worked year in this sector and workplace between 3 maternity hospitals
(p<.001), age and education level had no significantly difference between these 3 groups. The
proportion of health care staff satisfied with their work was 80.7%. The chance to tell people what
to do’ and ‘Being able to do things that do not go against my conscience’, and mostly dissatisfied
with ‘The working conditions’ and ‘My pay and the amount of work I do’. There was no significant
difference between satisfaction scores of health care staff according to age, gender, marital status, and
experience of profession. When the 20 items constituting job satisfaction were examined specifically,
the satisfaction score showed a difference related to profession. The midwives’ satisfaction score
was significantly lower than that of the others. In table 4, to assess employee’s satisfaction of each
maternal hospital: While the minimum satisfaction was assessed by employees of Urguu maternity
hospital whether salary is equal for work performance, the maximum satisfaction was assessed by
employees of Amgalan maternity hospital under scope of consistent workplace at 93.9 percent.
Conclusion:Maternity satisfy external and internal factors of employees are influenced. Maternity is
different, depending on the satisfaction of other working areas of employment.
- Full text:2020-193(3)-22-27.pdf
