Assessment on the effectiveness of communication between Radiographers and Patients during general Radiographic Examinations at Port Moresby General Hospital, Papua New Guinea
- Author:
Alvin Mokavelaga
1
;
Ruth Pape
2
Author Information
1. Port Moresby General Hospital, Port Moresby, National Capital District, Papua New Guinea
2. School of Medicine and Health Sciences, Discipline of Medical Imaging Science, University of Papua New Guinea, Papua New Guinea
- Publication Type:Journal Article
- Keywords:
radiographer, multicultural communication, patient centric communication, non-verbal communication, radiation protection, Papua New Guinea
- From:
Pacific Journal of Medical Sciences
2021;22(1):13-24
- CountryPapua New Guinea
- Language:English
-
Abstract:
Patient communication is highly regarded as one of the basis of health care and an important part of practice in the application of radiographic procedures. Good communication is necessary in medical imaging if optimum diagnostic images are to be achieved. This study is a prospective assessment on the effectiveness of communication among radiographers and patients during general radiographic procedures at the Port Moresby General Hospital (PMGH). Questionnaires were administered to 100 patients and 15 radiographers using a quantitative approach for data collection. Informed consent was obtained from each of the participants, after obtaining ethical clearance from the authorities. The responses in the questionnaires were recorded in Excel Spread sheet. The data was statistically analysed using Microsoft Excel 2013. A majority (78%) of the patients reported that there were no communication problems while more than half (57%) expressed satisfaction with the radiographic services that were provided. A majority (67%) of radiographers reported that language barrier was the cause of communication problems during radiographic procedures. The result indicated that although there was communication between radiographers and patients, the most common factor affecting effective communication was language barrier.
