Practice of bridging the digital divide between doctors and patients from the perspective of digital governance
10.3760/cma.j.cn111325-20211209-01121
- VernacularTitle:数字治理视角下弥合医患双方数字鸿沟的实践
- Author:
Wen WEN
1
;
Yaru ZHANG
;
Wenjie SHI
;
Jing WANG
;
Man RAO
;
Min CHEN
;
Heng WANG
;
Jiajia LI
Author Information
1. 山东大学齐鲁医学院公共卫生学院卫生管理与政策研究中心 国家卫生健康委员会卫生经济与政策研究重点实验室（山东大学），济南 250012
- Keywords:
Communication barriers;
Digital governance;
Hospitals;
Patients;
Digital gap;
Internet hospitals
- From:
Chinese Journal of Hospital Administration
2022;38(3):231-234
- CountryChina
- Language:Chinese
-
Abstract:
At present, the implementation of Internet hospitals is still hampered by the double digital divide between doctors and patients. In order to develop Internet healthcare better, a Grade-A tertiary hospital has implemented digital governance for traditional healthcare system. The healthcare service chain has been reshaped by integrating online and offline health services and using multi-subject synergy and government-driven logic. Information barriers were broken down by strengthening hospital′s top-level design and implementing personalized follow-up visits for specialized diseases and live broadcast of health education. By establishing cross-regional specialist alliances and medical consortia oriented to patient needs, the time and space limitations of medical resources have been broken through. Digital governance practices have realized the two-way bridging of digital divide between doctors and patients, expanded the new mode of digital healthcare, and provided reference for the sustainable development of Internet hospitals.
