A Study on Contributing Factors of Industrially Injured Patients' Satisfaction.
- Author:
Hyun Joo LEE
1
;
Jung In KANG
Author Information
1. Department of Nursing, Woosong University, Korea. annalee@wsu.ac.kr
- Publication Type:Original Article
- Keywords:
Patient satisfaction;
Hospital service;
Workers' compensation
- MeSH:
Korea;
Patient Satisfaction;
Surveys and Questionnaires;
Workers' Compensation
- From:Korean Journal of Occupational Health Nursing
2011;20(3):319-327
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The purpose of this study was to measure patient satisfaction among injured workers and determine the factors that affect satisfaction of the hospital services. METHODS: The subjects of this study were 231 injured workers hospitalized in I WC Hospital and D WC Hospital located in one of the major cities in Korea, all of whom agreed to participate in this research. The questionnaires were selected as literature suggested for explaining satisfaction of the hospital services, general characteristics of injured workers, characteristics of the hospital services. The data were analyzed with descriptive statistics, t-test, ANOVA, multiple regression analysis by SPSS/WIN 18.0. RESULTS: The patient satisfaction level is at 3.2 point, which is lower than general patient satisfaction in previous study. There were significant differences in satisfaction scores, depending on the gender, degree of medical treatments, the specialty of medical team, staff's kindness, medical treatment process, the cleanliness of hospital and the convenience of facilities. It was found that the patient satisfaction among injured workers is affected by the characteristics of the hospital services. CONCLUSION: It is necessary to promote medical facilities, specialization of doctors and nurses, staff's kindness, medical treatment process and hospital cleanliness for developing Workers' Compensation hospital services.
