Practical exploration of one-stop admission service in a general hospital
10.3760/cma.j.cn111325-20210813-00742
- VernacularTitle:综合性医院一站式入院服务的实践探索
- Author:
Xiaoyun YE
1
;
Lili ZHANG
;
Weiya CHEN
;
Lei YANG
;
Pianpian ZHOU
;
Yuxian YUAN
;
Xu LI
Author Information
1. 浙江大学医学院附属第二医院客户服务中心，杭州 310009
- Keywords:
Patient admission;
One-stop hospitalization service;
Integrated pre-admission service;
Waiting time for operation;
Average length of stay
- From:
Chinese Journal of Hospital Administration
2021;37(10):819-822
- CountryChina
- Language:Chinese
-
Abstract:
The authors introduced the construction of one-stop admission service in a large general hospital.Measures were carried out by implementing the measures of one window handling of admission business, building one-stop pre-hospital preparation center, optimizing the operational pattern of pre-hospital examination, strictly controlling the hospitalization time of surgical patients, optimizing the information system according to admission criteria, providing personalized services for clinic and implementing quality monitoring.It effectively improved the pre-hospital examination rate, shortened the waiting time and the average length of stay of the patients undergoing elective surgery, and increased the satisfaction of pre-hospital patients.
