Untact Visit Service Development Based on an Application Reflecting the Circumstances during COVID-19: Focusing on Utilization in the Pediatric Intensive Care Units
- Author:
Dahae WOO
1
;
Hanui YU
;
Hyo Jin KIM
;
Minyoung CHOI
;
Dong Hee KIM
Author Information
- Publication Type:RESEARCH PAPER
- From:Journal of Korean Academy of Nursing 2021;51(5):573-584
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
Purpose:This study aimed to develop an untact visit service based on an application that can be utilized in the pediatric intensive care unit (PICU) during COVID-19.
Methods:This study adopted the double diamond process of service design comprising the discovery, defining, and development stages.
Results:We developed an untact visit service based on an application that considered the child’s status, schedule, photo, and video messages, and so on. Moreover, we derived a service flow regarding the required roles and the type of flow shown between each stakeholder.
Conclusion:Considering the ongoing pandemic, the untact visit service is designed to increase rapport and participation of parents, share the child’s information in real-time, and provide one-stop service without increasing healthcare providers’ work. It will be a useful visit service that can be applied and evaluated in various hospital settings and the PICU.
