Influencing Factors Affecting Caregivers’ Service Quality for the Elderly with Dementia: Focusing on Dementia Knowledge, Work Value, and Job Performance Confidence
10.12799/jkachn.2021.32.3.233
- Author:
Doo Ree KIM
1
;
Kwang Hwan KIM
;
Soo Yeon LEE
;
Sun Hee HAN
;
Gi Ran LEE
Author Information
1. Assistant Professor, College of Nursing, Konyang University, Deajeon, Korea
- Publication Type:ORIGINAL ARTICLE
- From:Journal of Korean Academy of Community Health Nursing
2021;32(3):233-242
- CountryRepublic of Korea
- Language:English
-
Abstract:
Purpose:The purpose of this study was to verify influencing factors affecting service quality provided by caregivers working for the elderly with dementia.
Methods:Data were collected using a self-reported questionnaire from 214 caregivers in a long-term care facility in D city. The data were analyzed with service quality, dementia knowledge, work value, and job performance confidence. For data analysis, the descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients, and multiple regression were performed using SPSS/WIN 21.0 program.
Results:There were significant differences in service quality depending on the health status. Factors influencing service quality were work value, and job performance confidence with R2 value of 38%. The highly influencing factors were work value, and job performance confidence.
Conclusion:The results of this study indicate that the effort to improve the service quality of caregivers should focus on work value and job performance confidence.
