Construction of an occupational stress management system for medical staff based on employee assistant program
10.3760/cma.j.cn111325-20210223-00145
- VernacularTitle:基于员工援助计划的医务人员职业压力管理体系构建
- Author:
Xiaoli GUO
1
;
Huaying YIN
Author Information
1. 重庆医科大学附属儿童医院血液肿瘤病中心 国家儿童健康与疾病临床医学研究中心 儿童发育疾病研究教育部重点实验室 儿童发育重大疾病国家国际科技合作基地儿科学重庆市重点实验室，重庆 400014
- Keywords:
Health manpower;
Employee assistant program;
Occupational stress;
Management system;
Delphi method
- From:
Chinese Journal of Hospital Administration
2021;37(7):580-584
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To develop an occupational stress management system for medical staff, in order to provide scientific reference for management actions.Methods:From January 2019 to July 2020, a stress management system initially took shape based on employee assistant program(EAP)and the assessment-prevention-control-evaluation organizational stress management model, pinpointing pediatrics featuring high occupational stress as the breakthrough point. Other means called into play include literature review and semi-structured interviews of pediatric managers and staff, for the purposes of learning the status of stress management. Delphi method was also used to learn by correspondence the occupational stress management system as seen by pediatric experts. The weight of items was determined by percentage method.Results:Eight managers and eight pediatric staff were interviewed, with four topics identified. Twenty experts participated in 2 rounds of Delphi inquiry by correspondence, and the recovery rates were 91% and 100% respectively. The authority coefficients were 0.78 and 0.80, and the Kendall coordination coefficients were 0.17 and 0.14(both P<0.01). The finalized occupational stress management system consists of 5 level-1 indicators, including organization system, stress assessment, stress prevention, stress control and effect evaluation, as well as 21 level-2 indicators and 71 level-3 indicators. Conclusions:The occupational stress management system of medical staff is scientific, reliable and comprehensive, serving as a useful reference for the hospital management in their occupational stress management work.
