Satisfaction analysis of inpatient experience improvement in 136 tertiary public hospitals in China
10.3760/cma.j.cn111325-20210511-00418
- VernacularTitle:我国136所三级公立医院住院患者就医体验满意度分析
- Author:
Jin HAO
1
;
Zixuan FAN
;
Yu ZHANG
;
Yuanyuan BAI
;
Zhongshi JIANG
;
Hanxin GU
;
Jing SUN
;
Yuanli LIU
Author Information
1. 北京协和医学院卫生健康管理政策学院 100730
- Keywords:
Patient satisfaction;
Inpatients;
China Healthcare Improvement Initiative;
Third-party evaluation;
Tertiary public hospitals
- From:
Chinese Journal of Hospital Administration
2021;37(6):465-469
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To summarize the progress and achievement of inpatient experience improvement in public hospitals in China from 2016 to 2021, so as to provide basis for further improving hospitalization experience and raising inpatient satisfaction.Methods:Based on the five Third-party Evaluations of China Healthcare Improvement Initiative from 2016 to 2021, descriptive trend analysis was conducted on inpatient process, cost and inpatient satisfaction, and the inpatient satisfaction in different regions and different types of institutions was compared.Results:The overall satisfaction of hospitalized patients in the fifth evaluation in 2021(98.5%)was higher than that in the first evaluation in 2016(96.2%). The western region and maternal and child institutions had the most obvious improvement in the comparison of regional and institutional types. The improvement of inpatients′ satisfaction with diet was not obvious. Inpatients were most dissatisfied with " high medical expenses" , " cumbersome procedures" and " long waiting time for bed" .Conclusions:From 2016 to 2021, the satisfaction of hospitalized patients has been consistently improved, but there is still room for improvement in non-medical services. Hospital meals for inpatient and relief of inpatient healthcare financial burden are the priorities for healthcare improvement and raising hospitalization satisfaction in the next stage.
