Effects of Early Rehabilitation on Expectation and Perception for Inpatients with Work Injury
10.3969/j.issn.1006-9771.2019.03.020
- VernacularTitle:早期康复介入对住院工伤患者期望和感知水平的影响
- Author:
Ye FENG
1
;
Jing GUO
1
;
Yan WANG
1
;
Hui-fang WANG
1
;
Hua ZHAI
1
Author Information
1. Office of Industrial Injury Rehabilitation Management, Shanghai Yangzhi Rehabilitation Hospital (Shanghai Sunshine Rehabilitation Center), Shanghai 201619, China
- Publication Type:Research Article
- Keywords:
work injury;
early rehabilitation;
ServQual scale;
expectation;
perception
- From:
Chinese Journal of Rehabilitation Theory and Practice
2019;25(3):357-362
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To compare the expectation and perception of rehabilitation services for patients with work injury with or without early intervention. Methods:From August, 2017 to February, 2018, 350 inpatients with work injury accepted early intervention and non-early intervention were investigated with the modified ServQual scale. Results:There was no significant difference in the expectation between the inpatients accepted early intervention and non-early intervention (t < 1.904, P > 0.05). In both groups, expectation was the highest in assurance and responsiveness dimension, and the lowest in reliability dimension. The perception was higher in the early intervention group than in the non-early intervention group. In both groups, perception was the highest in tangibility, and the lowest in empathy. Conclusion:Early intervention of rehabilitation may improve the perception of services.
