Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic
10.7507/1007-4848.202101015
- VernacularTitle:新型冠状病毒肺炎疫情中华西互联网医院在线咨询医务人员满意度及情绪状况调查
- Author:
Lei LI
1
;
Jie ZHANG
1
;
Peijia ZHU
2
;
Longhao ZHANG
3
;
Guojun ZENG
4
;
Lei CHEN
5
Author Information
1. Department of Clinical Research Management, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China
2. Department of Science and Technology, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China
3. Double First-class Construction Office, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China
4. Department of Vascular Surgery, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China
5. epartment of Clinical Research Management, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China
- Publication Type:Journal Article
- Keywords:
COVID-19 epidemic;
online consultation;
medical staff;
job satisfaction;
emotional state;
investigation
- From:
Chinese Journal of Clinical Thoracic and Cardiovascular Surgery
2021;28(10):1172-1177
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the job satisfaction, emotional state and related factors of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic. Methods Through literature review and expert consultation (Delphi method), the questionnaire was developed, and the online consulting medical staff of West China Hospital of Sichuan University were invited to conduct the questionnaire survey from 26 January to 19 June 2020, and finally the statistical analysis was summarized. Results A total of 132 valid questionnaires were retrieved. Of the 132 subjects, 127 people (96.2%) expressed satisfaction or special satisfaction with the online consulting office format; 103 respondents (78.0%) said that online consulting did not affect or completely did not affect the work and life; 81 people (61.4%) consulted online more than 5 days a week, and 108 people (81.8%) worked within 2 hours a day; the vast majority (97.7%) of the research subjects were satisfied with the content of the training materials and the related support work of the coordination group. Only 29 (22.0%) of the study participants believed that the epidemic caused negative emotions, mainly due to the severity of the epidemic. Conclusion The online consulting medical staff are satisfied with the office form, training materials and coordination work group of the COVID-19 epidemic, and think that it does not affect their work and life. 22.0% of medical staff have negative emotions, and the severity of the epidemic is the main reason.
