5M1E analysis method combined with interview method to investigate the factors hindering the management of nursing quality homogeneity in multiple hospital areas
10.3760/cma.j.cn211501-20200304-00836
- VernacularTitle:5M1E分析法结合访谈法对多院区护理质量同质化管理阻碍因素的研究
- Author:
Shunxia SUN
;
Li GUAN
;
Nanzhen XIE
;
Yanli ZENG
;
Hong XU
;
Qiong CHEN
- From:
Chinese Journal of Practical Nursing
2021;37(8):619-624
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the obstacles of the promotion of nursing quality homogenization management under the mode of multiple hospital areas, and to make the best response strategies and management ideas according to the obstacles, so as to achieve the goal of nursing quality management with the same quality and high efficiency.Methods:Based on the theory framework of 5M1E analysis, this study made an interview outline. Through focus group interview and personal interview, 44 nurses of different positions and levels were interviewed. The interview materials were sorted out and analyzed by Colaizzi seven step analysis method, and the themes were extracted to obtain the obstacles to the promotion of nursing quality homogeneity management.Results:The factors that hinder the management of nursing quality homogeneity included: the lack of understanding and thinking on the management of nursing quality homogeneity, the incomplete integration of quality control organization system in different hospital areas, the lack of comprehensiveness of nursing quality management system and standard unification, the differences in the implementation of quality control system, standard and plan, the difference in information system, the disunity of quality control index extraction, the physics of treatment room, etc. There were six aspects of environmental layout differences.Conclusion:The homogenization of nursing quality management under the mode of "one hospital, multiple districts" is of great significance. Hospitals need to formulate feasible countermeasures and development ideas according to the obstacles of homogenization management, so as to promote the development of nursing quality management and provide patients with the same quality of nursing services.
