Satisfaction analysis on day-parting appointment for elderly hypertension contracted outpatients in community
10.19428/j.cnki.sjpm.2020.19543
- VernacularTitle:社区老年高血压签约患者分时段预约门诊的满意度分析
- Author:
Bo GAO
1
;
Zhi-long QIAN
;
Yi-hong SHEN
;
Xing-lun LIANG
Author Information
1. Tongji University School of Medicine, Shanghai 200092, China
- Publication Type:Research Article
- Keywords:
family doctor contract;
time-division appointment;
community clinic
- From:
Shanghai Journal of Preventive Medicine
2020;32(5):430-
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the application effect of day-parting appointment for elderly hypertensive contracted outpatients in community. Methods In May 2018 two groups (experiment and control) of 103 elderly hypertensive contracted outpatients, aged between 60 and 80 and looked after by the team of family doctors, who had been diagnosed with hypertension and with medication for at least one year were set up.The experimental group used self-made community hypertension visiting card for appointments, and the control group used the original way of treatment.Six months later, comparison was made in blood pressure control, the number of outpatients, the time consumed and the satisfaction between the two groups. Results It was found in comparison that the blood pressure standard-reaching rate of the experimental group was better than that of the control group (P < 0.05);outpatients′ visits and time consumed were less than those of the control group, the time used in the clinic room was longer than that in the control group; the differences in these aspects between the two groups were significant (P < 0.05);the satisfaction of the overall outpatient perception, attitude of family doctors, treatment technology, visits control, dosage, cost and safety of medication in the experimental group were better than in the control group; there were significant differences in these aspects between the two groups (P < 0.05). Conclusion Community day-parting appointment proves to be more convenient, more time-saving and safer for outpatients, greatly improving the medical quality and satisfaction for community outpatients.
