Nurses' Experience of Incivility in General Hospitals.
10.4040/jkan.2013.43.4.453
- Author:
Se Young KIM
1
;
Kwang Ok PARK
;
Jong Kyung KIM
Author Information
1. Department of Nursing, Mokpo National University, Muan, Korea.
- Publication Type:Original Article ; English Abstract
- Keywords:
Nurse;
Anger;
Hospital
- MeSH:
Adaptation, Physiological;
Adult;
Anger;
Attitude of Health Personnel;
Emergency Medical Services;
Female;
Hospitals, General;
Humans;
Intensive Care Units;
Interprofessional Relations;
Interviews as Topic;
Nursing Staff, Hospital/*psychology;
Workplace
- From:Journal of Korean Academy of Nursing
2013;43(4):453-467
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment. METHODS: Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse). RESULTS: The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'. CONCLUSION: Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.
