A review of the research on hospital patient satisfaction at home and abroad
10.3760/cma.j.issn.1000-6672.2020.03.019
- VernacularTitle:国内外医院患者满意度研究综述
- Author:
Qian WU
1
;
Yana ZHOU
;
Yinggui QIU
Author Information
1. 湖北中医药大学管理学院，武汉 430070
- From:
Chinese Journal of Hospital Administration
2020;36(3):256-260
- CountryChina
- Language:Chinese
-
Abstract:
Patient satisfaction is an important indicator of hospital management and the main basis for measuring the quality of medical services. This paper rounded up relevant literature of patient satisfaction in recent years from three dimensions of the theoretical models, index system construction and evaluation methods by searching EI, Elsevier SD, CNKI and other databases. It found that the current patient satisfaction is mainly evaluated by questionnaire scoring, the evaluation methods are relatively single and mostly involve qualitative indicators. On this basis, this paper proposes that qualitative and quantitative indicators should be associated, the multiple evaluation methods should be combined, the third-party evaluation agencies and intelligent means should be synchronized in the process of patient satisfaction, which aims to provide a reference for improving hospital management level and medical service quality.
