Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units.
10.11111/jkana.2015.21.5.469
- Author:
Sa Rang SHIN
1
;
Kyung Yeon PARK
Author Information
1. Good Samsun Hospital, Korea.
- Publication Type:Original Article
- Keywords:
Nursing staff;
Hospital;
Patient satisfaction
- MeSH:
Caregivers;
Cross-Sectional Studies;
Humans;
Nursing Care*;
Nursing Staff;
Nursing*;
Patient Satisfaction
- From:Journal of Korean Academy of Nursing Administration
2015;21(5):469-479
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The purpose of this study was to compare hospitalized patients in comprehensive nursing care units and general care units as to satisfaction with nursing care and factors influencing their intent to revisit the hospital METHODS: A cross-sectional study was conducted with 178 patients who had been hospitalized in a comprehensive nursing care unit and a general care unit in one hospital. Participants completed self-report questionnaires. Data were analyzed using SPSS 21.0. RESULTS: There was a significant difference between the comprehensive nursing care unit and general care unit for intent to revisit the hospital (p=.036). Factors influencing intent to revisit the hospital for patients in the comprehensive nursing care unit were 'satisfaction with nursing care' (p<.001) and 'use of additional costs for comprehensive nursing care' (p=.041). The factor influencing intent to revisit hospital for patients in the general care unit was 'satisfaction with nursing care' (p<.001). CONCLUSION: Findings indicate that comprehensive nursing care service in which all care is provided by nursing staff only, without family or private caregivers, increases intent to revisit the hospital. These results can be used as the foundation of reviewing the operation and expansion of comprehensive nursing care service.
