Demands and countermeasures for outpatients and emergency patients during the outbreak of coronavirus disease 2019 in large general hospital.
10.11817/j.issn.1672-7347.2020.200325
- Author:
Honghua YANG
1
;
Xiaoxia CAO
2
;
Shichang SUN
3
;
Yeqiong HAN
3
;
Fangyi ZHOU
3
;
Neng LIU
4
Author Information
1. Department of Emergency, Xiangya Hospital, Central South University, Changsha 410008. xyangbb520@163.com.
2. Department of Emergency, Xiangya Hospital, Central South University, Changsha 410008. 82951672@qq.com.
3. Department of Emergency, Xiangya Hospital, Central South University, Changsha 410008.
4. Department of Nursing, Xiangya Hospital, Central South University, Changsha 410008, China.
- Publication Type:Journal Article
- Keywords:
coronavirus disease 2019;
countermeasures;
emergency department;
large general hospital;
outpatient;
patient demands
- MeSH:
Betacoronavirus;
Coronavirus Infections;
epidemiology;
prevention & control;
Cross Infection;
prevention & control;
Emergency Medical Services;
organization & administration;
Health Services Needs and Demand;
Hospitals, General;
organization & administration;
Humans;
Outpatients;
Pandemics;
prevention & control;
Pneumonia, Viral;
epidemiology;
prevention & control
- From:
Journal of Central South University(Medical Sciences)
2020;45(5):507-512
- CountryChina
- Language:English
-
Abstract:
OBJECTIVES:To discuss the demands and countermeasures for outpatients and emergency patients during the outbreak of coronavirus disease 2019 (COVID-19) in large general hospital.
METHODS:By analyzing patients' demands, outpatient service system and emergency system complemented each other with the help of "internet medical" to provide online medical treatment, self-diagnosed pneumonia program, online pharmacies, outpatient appointment and online pre-examination services, open green channels for special patients, and to provide referral services for critical patients. The COVID-19 suspected patients and other common fever patients were separated from other patients.
RESULTS:From January 28 to March 1, we have received 26 000 patients online, 1 856 special patients, 2 929 suspected patients and common fever patients including 31 confirmed patients, 0 case of misdiagnosis and cross-infection.
CONCLUSIONS:Targeting patient's demands and taking appropriate measures are effective on meeting the needs of outpatients' and emergency patients' medical services.
