A study for establishing cognitive response model for patients suffering conflicts with nurses based on grounded theory
10.3760/cma.j.issn.1672-7088.2019.36.011
- VernacularTitle: 基于扎根理论的护患冲突中患方认知反应模型研究
- Author:
Yulian SUN
1
;
Yujie MA
1
;
Shuling SI
1
;
Shuling SUN
1
;
Xiaole HU
2
;
Chunlan LIU
3
Author Information
1. Department of Hepatology, Qilu Hospital of Shandong University, Jinan 250012, China
2. Operation Theater, Qilu Hospital of Shandong University, Jinan 250012, China
3. Department of Nursing, Qilu Hospital of Shandong University, Jinan 250012, China
- Publication Type:Journal Article
- Keywords:
Nurse-patient conflict;
Cognitive response;
Grounded theory
- From:
Chinese Journal of Practical Nursing
2019;35(36):2848-2853
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore and construct the cognitive response model for patients suffering conflicts with nurses, and to provide guidance cues for the prevention and treatment of nurse-patient conflict.
Methods:According to the grounded theory approach devoloped by Strauss, a total of 9 patients were observed and interviewed in a semi-structured way, and the collected data was analysed to extract the cognitive response theme.
Results:A cognitive response model for patients with nurse-patient conflicts was established, which included three phases, i.e., the demands of expectations, the emotional catharsis, and the introspection of right and wrong.
Conclusion:The established congnitive response model confirmes the relationships among environmental factors, patients′ cognitive processes, and patients′ reponse, and can be used to prevent and deal with the conflicts between patients and nurses.
