Exploration of post-payment in outpatient process reengineering
10.3760/cma.j.issn.1000-6672.2019.12.014
- VernacularTitle: "医后付"门诊流程再造探索及实践
- Author:
Yuqiang SHEN
1
;
Jing JI
2
;
Shanna LIU
1
Author Information
1. Information Department, The Fourth Affiliated Hospital Zhejiang University School of Medicine, Yiwu 322000, China
2. Teaching Department, The Third Affiliated Hospital Zhejiang Chinese Medical University, Hangzhou 310005, China
- Publication Type:Journal Article
- Keywords:
Post-payment;
Bookkeeping mode;
Process reengineering;
Card-free payment;
Mobile Internet
- From:
Chinese Journal of Hospital Administration
2019;35(12):1020-1022
- CountryChina
- Language:Chinese
-
Abstract:
Thanks to the process reengineering of appointment registration, outpatient doctor′s advice, payment and mobile Internet application system, multiple payment queues in outpatient service have been replaced by automatic book keeping of the information system. This reform, based on short message reminders and the credit mechanism, has effectively reduced queuing time in convenience of the outpatients.
