Practice and experience of preoperative conversation as involved by the office of doctor-patient relationship
10.3760/cma.j.issn.1000-6672.2019.12.011
- VernacularTitle: 医患关系办公室参与术前谈话的实践与体会
- Author:
Meihua REN
1
;
Feng XIAO
Author Information
1. Doctor-patient Relationship Office, Beijng Tiantan Hospital, Capital Medical University, Beijing 100070, China
- Publication Type:Journal Article
- Keywords:
Informed consent;
Preoperative conversation;
Doctor-patient relationship office;
Medical complaint;
Medical dispute
- From:
Chinese Journal of Hospital Administration
2019;35(12):1010-1012
- CountryChina
- Language:Chinese
-
Abstract:
Effective communication between doctors and patients can reduce the occurrence of medical complaints and disputes. The office of doctor-patient relationship acts as the complaints management department of the medical institution and undertakes the management of medical complaints. Since 2017, our hospital has introduced the staff of the doctor-patient relationship office to participate in major preoperative conversations. The mode establishes a communication bridge between clinicians and surgical patients and their families, so that patients′ informed consent is more complete and more realistic, and the sufficiency and effectiveness of doctor-patient communication is enhanced. It has a positive effect on medical complaints and dispute risk prevention.
