Study on the strategies of improving the timeliness of hospital consultations
10.3760/cma.j.issn.1000-6672.2019.12.009
- VernacularTitle: 提高院内会诊及时率的策略研究
- Author:
Linli CAI
1
;
Yalan PENG
2
;
Yinghan SONG
3
;
Dajiang LI
1
Author Information
1. Medical Affairs Department, West China Hospital, Sichuan University, Chengdu 610041, China
2. Institute of Hospital Management, Tsinghua University, Shenzhen 518100, China
3. Day Surgery Center, West China Hospital, Sichuan University, Chengdu 610041, China
- Publication Type:Journal Article
- Keywords:
Referral and Consultation;
Consultation management;
Timeliness;
Behavior theory;
Individual-group-organization model
- From:
Chinese Journal of Hospital Administration
2019;35(12):1004-1006
- CountryChina
- Language:Chinese
-
Abstract:
Consultation system is one of the eighteen core systems. Excellent consultation supervision can assist clinical departments to maximize cooperation efficiency. This article, concentrating on timeliness, built an individual-group-organization model based on the organizational behavior theory and actual conditions, and took management actions from three aspects, including changing personal behavior attitude, adjusting organizational performance plan and establishing task-based groups. Timeliness data in October and November 2018 were selected retrospectively one month before and one month after the new actions. The timely rate of consultation increased from 76.69% to 82.62% with a significant difference(P=0.000 2).
