Evaluation on the management effectiveness of performance management for administrative departments at public hospitals
10.3760/cma.j.issn.1000-6672.2019.10.005
- VernacularTitle: 公立医院职能部门绩效管理效果评估分析
- Author:
Shitang XIE
1
;
Hui SHEN
2
;
Gui CAO
3
;
Jing ZHANG
4
;
Min ZHANG
1
;
Jinshu YIN
1
Author Information
1. Reform and Performance Management Office, Beijing Shijitan Hospital, Capital Medical University, Beijing 100038, China
2. School of Public Administration and Policy, Renmin University of China, Beijing 100872, China
3. School of Sociology and Population Studies, Renmin University of China, Beijing 100872, China
4. Reform and Performance Management Office, Beijing Tiantan Hospital, Capital Medical University, Beijing 100070, China
- Publication Type:Journal Article
- Keywords:
Hospital, public;
Administrative departments;
Performance management;
Effectiveness evaluation
- From:
Chinese Journal of Hospital Administration
2019;35(10):812-816
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To evaluate the implementation effectiveness of performance management for administrative departments.
Methods:By means of questionnaires, the authors made a comparative analysis of the performance perception of service recipients of these departments before and after the implementation of the scheme, and the change of external performance appraisal results of the case hospital was analyzed through third-party evaluation. Then face to face interviews were used to conduct performance communication with the management staff.
Results:Questionnaire results showed that the satisfaction of those served by these administrative departments for their work improvement and work results was generally elevated, scoring 4.31 for their satisfaction elevation(higher than 3.0 of the neutral attitude). A third party external performance appraisal indicated a capability enhancement as shown by the hospital in the appraisal indicators by the hospital′s authorities, scoring 91.52 in 2018 as compared to 82.34 in 2016. In-depth interviews exhibited that the ranking of the total scoring of performance appraisal of these departments was more in line with the staff′s psychological feelings. These departments also agreed with the appraisal system, the algorithm of performance scoring and the appraisal results.
Conclusions:The performance management of these departments of the hospital had achieved the goal of effective implementation and elementarily improved the efficiency of the hospital′s internal management.
