Empirical research on the performance appraisal model and implementation framework for administrative departments at public hospitals
10.3760/cma.j.issn.1000-6672.2019.10.004
- VernacularTitle: 公立医院职能部门绩效测量模型与操作方法探讨
- Author:
Shitang XIE
1
;
Hui SHEN
2
;
Gui CAO
3
;
Jing ZHANG
4
;
Min ZHANG
1
;
Jinshu YIN
1
Author Information
1. Reform and Performance Management Office, Beijing Shijitan Hospital, Capital Medical University, Beijing 100038, China
2. School of Public Administration and Policy, Renmin University of China, Beijing 100872, China
3. School of Sociology and Population Studies, Renmin University of China, Beijing 100872, China
4. Reform and Performance Management Office, Beijing Tiantan Hospital, Capital Medical University, Beijing 100070, China
- Publication Type:Journal Article
- Keywords:
Hospital, public;
Administrative department;
Performance management;
Measurement model;
Implementation plan
- From:
Chinese Journal of Hospital Administration
2019;35(10):807-811
- CountryChina
- Language:Chinese
-
Abstract:
Efficient measurement of administrative departments at public hospitals is key to performance appraisal for such units. The authors analyzed the current situation and problems of performance management of such departments of public hospitals, and made case studies for the formulating and implementing process of the performance appraisal system.Furthermore, they probed into appraisal methods for these departments and presented a performance appraisal model of " expectation-response" . Combined with the practice of the case hospitals, the authors recommended an annual personalized evaluation indicator system. Based on analysis of the operation process of the case hospitals from 2016 to 2018, namely theory study-practical exploration-experience summary-program readjustment for further practice. These efforts studied the implementation framework of performance management for these departments, summarized the by-stage practice experiences of the appraisal from the " basic version" to " specialized version" . Thus the paper provided references for their performance management of these hospitals.
