The quality improvement and effect evaluation of scientific research methodological service in the hospital
10.3760/cma.j.issn.1006-1924.2019.04.006
- VernacularTitle:医院科研方法学服务质量改进及其效果评价
- Author:
Ying ZHANG
1
;
Conghua JI
;
Shan LIU
;
Li WU
;
Hanti LU
Author Information
1. 浙江省中医院临床评价中心
- Keywords:
PDCA cycle;
Quality improvement;
Effect evaluation
- From:
Chinese Journal of Medical Science Research Management
2019;32(4):263-266
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze problems existing in our scientific research methodological service process in our hospi-tal and realize the continuous improvement of service quality through project management .Methods We took the method of PDCA cycle management model and combined with the project management tools (such as fishbone diagram brainstorming method was used to perform causal analysis ,adopting the Gantt chart making project plan ,using SMART principle to set the target theme ,etc .) ,by using some strategies such as improving the standard of service system for departments ,establishing a professional and partitioned service flow ,adjusting the division of labor according to professional specialties ,communicating and learning to optimize solutions regularly ,equipping with professional technicians to improve operation and maintenance secu-rity of service platform ,etc .Results We completed the three target themes of service quality improvement about "shortening the period of service statistics analysis report","improving the accuracy of scientific research design"and"reducing the number of service data platform problem report".Conclusions The adoption of PDCA cycle management can effectively improve the quality of scientific research methodological service in the hospital .
