Application of standardized communication mode in interventional ward
10.3969/j.issn.1008-794X.2019.03.019
- VernacularTitle:标准化沟通模式在介入科病房的应用
- Author:
Xiuchun YANG
1
;
Wei MO
;
Hua XIANG
;
Xin XIE
;
Lin LONG
Author Information
1. 湖南省人民医院(湖南师范大学附属第一医院)介入血管外科 410005 长沙
- Keywords:
standardized communication;
interventional diagnosis and treatment;
medical and nursing communication;
satisfaction
- From:
Journal of Interventional Radiology
2019;28(3):296-299
- CountryChina
- Language:Chinese
-
Abstract:
Objective To evaluate the application effect of standardized communication mode, which was based on the situation, background, assessment and recommendation (SBAR communication mode), in interventional ward. Methods SBAR communication mode was implemented in interventional ward. Through the discussion of doctors and nurses, the SBAR communication template of common symptoms of specialized diseases was revised. The training, examination, utilization and evaluation of the SBAR communication template were conducted for all nurses. The medical adverse events caused by poor medical and nursing communication, the patients' recognition of the professional abilities of medical teams and the doctors' satisfaction with nurses were recorded before and after the implement of SBAR communication mode, and the results were compared. Results After the implementation of SBAR communication mode, both the patients' recognition of the professional abilities of medical teams and the doctors' satisfaction degree with nurses were significantly improved, the differences were statistically significant (P<0.05); and the incidence of medical adverse events caused by poor medical and nursing communication was remarkably decreased, the difference was statistically significant (P<0.05) . Conclusion The implementation of SBAR communication mode in the intervention ward can significantly improve the patients' recognition of the professional abilities of medical teams and the doctors' satisfaction degree with nurses, and decrease the incidence of medical adverse events caused by poor medical and nursing communication, thus, the safety of patients can be guaranteed, meanwhile, the establishment of a harmonious medical and nursing team is promoted.
