Satisfaction Of Patient In Undergraduate Periodontal Clinic At University Of Malaya
- Author:
Abdul Ghani M
1
;
Mohd Zaki MH
;
Cheah CW
Author Information
1. Faculty of Dentistry, University of Malaya, Kuala Lumpur, Malaysia
- Publication Type:Original article
- Keywords:
periodontal treatment;
pain;
quality of the treatment;
undergraduate students
- From:
Annals of Dentistry
2015;22(2):38-44
- CountryMalaysia
- Language:English
-
Abstract:
The aim of study was to evaluate the level of satisfaction of patients treated in the undergraduate Year 4and Year 5 of University of Malaya. The subjects were patients treated in the Year 4 periodontology clinic(Polyclinic B) (n=38) and Year 5 periodontology clinic (Polyclinic C) (n=30). Data was gathered using aquestionnaire which consisted of 4 components namely appointment facilities, infrastructure and basicfacilities, behaviour of students dental clinician, and quality and efficiency of treatment provided. Theresults showed that for appointment facilities the level of satisfaction was almost 80%; for infrastructureand basic facilities the satisfaction was more than 85%; for behavior of students dental clinician thelevel of satisfaction was more than 90% and for quality and efficiency of treatment provided the level ofsatisfaction was more than 60%. When all the components were compared between patients treated inPolyclinic B to patients treated in Polyclinic C, there was no statistically significant difference (p>0.05).In conclusion, the level of satisfaction of patients treated in the undergraduate Year 4 and Year 5periodontology clinic of University of Malaya is the same.Keywords: Facilities and infrastructure; patient satisfaction; periodontal treatment; pain; quality of thetreatment; undergraduate students
