Satisfaction surveys on major subjects in emergency medical system in Korea: joint investigation of the Korean Society of Emergency Medicine and Korean Science Journalists Association.
- Author:
Dae Hwan KIM
1
;
Kweong Won KANG
;
Ho Jung KIM
;
You Dong SOHN
;
Sang Do SHIN
;
Chun Song YOUN
;
Dong Hun LEE
;
Ji Sook LEE
;
Hanjin CHO
;
Suk Jae CHOI
;
Ki Jeong HONG
;
Sungyoup HONG
;
Kilwon KIM
;
Jinhan LEE
;
Taewon MIN
Author Information
1. Department of Emergency Medicine, Korea University Ansan Hospital, Ansan, Korea. chohj327@korea.ac.kr
- Publication Type:Original Article
- Keywords:
Patient satisfaction;
Health care surveys;
Job satisfaction;
Emergency medical services
- MeSH:
Cardiopulmonary Resuscitation;
Emergencies*;
Emergency Medical Services;
Emergency Medicine*;
Health Care Surveys;
Humans;
Job Satisfaction;
Joints*;
Korea*;
Medical Staff;
Patient Satisfaction;
Public Health
- From:Journal of the Korean Society of Emergency Medicine
2018;29(2):111-126
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
OBJECTIVE: This study was conducted to investigate satisfaction surveys of the emergency medical system in Korea administered to both members of the Korean Society of Emergency Medicine and patients and their guardians. METHODS: The joint survey was conducted by the Korea Scientist Journalists Association and the Public Affairs Committee of the Korean Society of Emergency Medicine. Questionnaires administered to each group included questions about the general environment, safety, and overcrowding. Satisfaction of medical staffs and awareness of cardiopulmonary resuscitation were only included in the patient questionnaire, while public health was only surveyed in the member questionnaire. The satisfaction was evaluated on a 5-point scale. RESULTS: Patient questionnaires were answered by 20 of 413 national emergency medical centers, and about 4.3% of the medical institutions participated in the questionnaire. A total of 704 reply sheets were returned by patients. Member questionnaires were answered by 280 of the 1,108 members (25%). Among patients, the lowest satisfaction was the item of “medical expenses,” followed by “waiting time”. Among providers, the lowest satisfaction was “appropriateness of medical staff”, while the highest complaint was “overcrowding.” CONCLUSION: Emergency care users had the lowest satisfaction with “medical expenses,” while members had the lowest satisfaction with “lack of manpower” and were most dissatisfied with “violence” and “overcrowding.”
